Why Is My Home Phone Not Working With NBN?

Can I have 2 phone numbers on NBN?

Because NBN does not support duet lines (two phone numbers on one phone line), I will have to go to a third line for the Fax.

I have had additional wiring installed to connect in NBN phones into the existing sockets around the house..

Why is my home phone line not working?

Make sure that the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. … If the dial tone returns it means your phone or device is damaged or defective. If these steps don’t solve the problem, you may need to replace your phone cord.

How do I know if my home phone is NBN compatible?

You can check with the manufacturer to see if they are compatible. The other options is a VoIP phone which plugs into the data port (marked UNI-D) port on the back of the modem or NBN box. For these services the service provider will typically provide you with a residential gateway or VoIP phone.

Does NBN run through phone line?

No, you do not need an active phone line to get an internet service on the nbn™. Unlike ADSL, the nbn™ does not require you to have an active landline.

Is there any reason to keep a landline phone?

Service and emergency use The primary reason people keep their home phone is in case of an emergency. … Although 911 location services for cell phones have vastly improved, if emergency services are needed, a call from a landline might expedite help to your location.

Will my old phone work with NBN?

If you have a Fixed Wireless nbn connection, you can choose to keep your existing copper phone line. This means you can use your phone during a power failure, depending on your handset. If you don’t need a copper phone line, you can switch your phone to the nbn network.

What to do if NBN is not working?

Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.

Do I need a technician to install my NBN?

A technician might be required to attend to your premises to complete the installation and make sure you are connected to the NBN network. … If an installation appointment is required, you or an authorised person over 18 years of age will be required to be at the premises on the day of the technician visit.

Why does my landline phone not work with NBN?

Re: Home phone issue after NBN is connected If its off there is fault with the gateway or the connection. Most landline phones or cordless should work when the base or phone is plugged into the phone port on the gateway. There should be no connection on the PSTN port of the gateway for a NBN connection.

Why is my Telstra home phone not working?

Firstly, make sure your landline is plugged into the green port on your modem. If it is and the issue is still present, please give the NBN team a call on 1800-834-273 for further investigation.

How do I fix my landline phone not ringing?

Troubleshoot home phone ring problemsEnsure the ringer volume on your telephone is turned up.Unplug all equipment from every phone jack on your line, including fax machines, modems and splitters.Leave everything unplugged for a minimum of 60 seconds, and then plug in your most basic telephone (this should not be a cordless phone)More items…

Who do I call about NBN issues?

You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.

Why is the NBN not working?

Restart your modem or router If you’ve deduced your internet issues aren’t being caused by an outage, there’s a chance there could be an issue with your modem or router. … It’s also worth noting that you may need to restart your modem or router after an NBN outage to get back online.

Do you lose your landline with NBN?

First, if you have booked a connection with your telecommunications provider, your landline will not be severed until your NBN is connected. If you have yet to sign up to connecting to the NBN, as soon as you do sign the contract, your existing service will be maintained until the NBN connection is ready to use.

How do I troubleshoot a landline phone problem?

Home phone troubleshooting checklistLocate the Telephone Network Interface which is usually located on the back or on the side of the house.Use a screwdriver to open the box. … Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. … Unplug the corded phone and replace the short telephone cord.

Why is there no dial tone on my cordless phone?

If you have no dial tone on your cordless phone, check the battery and charge it if it’s low. Make sure your cordless phone’s base unit is plugged into a working electrical outlet. Also make sure the phone cord is plugged securely into the wall phone jack.

Do I have to connect to the NBN?

To continue having a fixed home phone and broadband service, you’ll need to switch to phone and broadband services on the nbn network. In most cases, you have 18 months to switch, from the date when nbn co declares your area is ‘ready for service’.