Quick Answer: Are Hermes Still Picking Up Parcels?

How can I contact Hermes about a missing parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand.

You’ll get the most up to date information on your parcel.

If you still need help you can speak to one of our customer service agents..

How do I divert my Hermes parcel?

You can now divert your parcel at any point in your parcels journey to your chosen safe place or a neighbour. Just enter your 16 digit tracking number and delivery postcode to see the options available. How can I change my delivery address?

Is Hermes or DPD better?

Unlike both Royal Mail and Hermes, DPD is often a better fit for businesses shipping higher value and/or larger parcels/consignments. DPD pride themselves on their time-critical service, so it may be an ideal option if you are offering your customers a range of delivery options and specific time slots.

What happens if Hermes dont collect my parcel?

You won’t be able to collect your parcel from your local ParcelShop or Depot, but your courier will make three attempts to deliver your parcel. If you don’t think you’ll be in for the next attempt you can divert your parcel to let your courier to deliver your parcel to a safe place or a neighbour.

What time do Hermes couriers collect parcels?

You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays.

How do I contact Hermes courier?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

Who is the most reliable courier?

The best delivery company is DPD with an impressive customer score of 83%, according to our latest online shops survey….The best and worst delivery companies83% – DPD (294)80% – Private courier/Local independent courier (414)78% – Hermes/MyHermes (646)

Is Hermes being taken over?

Leeds-based parcel giant Hermes UK has been bought by American investor Advent International. The deal comes two years after Hermes’ owner Otto Group revealed plans to find a strategic investor in the European parcel group.

Is Hermes owned by DPD?

DPD has launched a customer returns service in conjunction with Hermes, extending the parcel carriers’ seven-year relationship. … The carriers’ have worked together since 2006 to deliver DPD’s Homecall service, with Hermes providing a 2-5 day home delivery service for DPD.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Who owns Hermes?

myHermes is owned by Hermes UK, who operate their own independent courier network delivering over 235 million parcels each year on behalf of some of the UK’s largest online retailers including Next Directory, QVC, JD Williams and Debenhams.

What happens if a parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

How do I complain about Hermes courier?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Is ups better than Hermes?

DPD has been voted the favourite UK courier for the sixth year running, in Money Saving Expert’s customer satisfaction survey….Who is your favourite UK courier?Major Delivery Companies’Great’ ScoreUPS40%DHL38%Fed Ex36%Hermes31%9 more rows•Jan 15, 2019

Has Hermes bought FedEx?

US logistics giant FedEx Corp is to take a stake in European parcel delivery company Hermes according to German media reports.

How do you return a Hermes parcel?

Here’s how it worksChoose your retailer. We return parcels to over 240 retailers. … Enter your order reference and email. That’s all the info you need to return your parcel. … Drop off your parcel at your nearest ParcelShop. Print your returns label and drop your parcel off at your nearest ParcelShop.

Can Hermes leave parcel outside?

A safe place enables a courier to collect or deliver your parcel even if you’re not in. It should be dry and secure from public access but still easily accessible to our courier. … Our couriers hold the authority to leave parcels in a safe place if no one is at the delivery address, unless a signature is required.