Can I Pick Up My Parcel From Hermes Depot?

Does Hermes give you a time slot?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in.

If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time..

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Request a refundBe the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

Can I get a parcel picked up and delivered to me?

“Can I have a Parcel Collected and Delivered to me?” Well yes you can! Simply ask them sender for the weight and dimensions of the parcel and then book your parcel collection on-line and enter the details to be collected and delivered to you.

Can I pick up a parcel from a DPD depot?

If you want to collect your order from the DPD depot yourself. … You must call DPD before you collect your order so they can get it ready for you. Please allow 48 hours between calling DPD and collecting your order. You must bring photographic ID and the card DPD left when you go to collect the order.

How do I contact Hermes parcel delivery?

0800 – 022 22 77. The usual call charges apply to this number. Our team is available Monday through Saturday from 8.00 hrs to 19.00 hrs.

What happens if my parcel goes missing?

Parcel failed to turn up? … They’re responsible for getting the package to you on time. Your contract is with them, not the courier or delivery company who shipped it. If there’s any issue with the courier, the retailer will take that up with them after you’ve contacted them.

How long does it take for DPD to deliver?

How long does DPD take to deliver? DPD delivery takes 1-2 working days for UK deliveries and as little as 2-4 working days for international destinations*, such as the USA. For UK delivery in 1-2 working days choose DPD PickUP and drop off your parcel at your nearest DPD PickUP shop.

Can you pick up a Hermes parcel?

You can collect your parcel from your local ParcelShop if you’ve chosen this delivery option when you placed your order with your retailer. Our depots aren’t open to the public so we’d encourage you to divert your parcel if you’re not going to be in.

How do I know when my Hermes parcel will be collected?

Just enter your 16 digit tracking number and delivery postcode and see the options available. For ParcelShop deliveries, you’ll receive a notification when your parcel is ready for collection. Please bring the confirmation email/text from your sender, if you have one.

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Can you actually speak to someone at Hermes?

Get in touch with Hermes by phone To speak to Hermes on the phone, call 0330 333 6556. … When somebody answers your call, you can get assistance with your own delivery. Another helpline is 0330 333 6556, but this one requires you to enter a 16-digit parcel reference number or 8-digit calling card number.

How do I complain about Hermes courier?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

What time do Hermes couriers pick up?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays. Don’t forget, you can also use any one of our 4,500 ParcelShops where you can drop off at a time to suit you.

Why is my parcel being held at DPD Depot?

Your parcel has been held at your local DPD depot. … This status means that we have received the data pertaining to your delivery from the shipper – the parcel has not neccessarily been received by DPD yet.

What is the latest time DPD deliver?

What time do DPD deliveries arrive? This depends on which DPD service is available in your area. All deliveries will be delivered by DPD – it’ll arrive between 7.30am and 7.30pm.

How do I contact Hermes about a missing parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.